Agents can then manage requests in queues and make sure everyone gets the help they need. Jira Service Management: The ITSM solution from Atlassian, Jira Service Management is a support desk for customers or employees to raise requests. Jira Software allows you to track affect and fix versions, plan epics and user stories, and analyze your sprint burn down. Jira Software: Powerful and flexible, Jira Software is built for software teams using agile methodologies, and includes functionalities for sprint planning, bug tracking, and release management. They all share core components and logic and allow you track issues, but each is geared towards specific needs or teams. Jira comes in a 3 main flavors: Jira Software, Jira Service Management, and Jira Work Management. Let’s take a quick look at the major features of Jira and Confluence. Both are inspired by agile methodologies and are built around collaboration, but where Jira is great at tracking the status of individual tasks in standardized views, Confluence is great at bringing broader information together with an emphasis on visual presentation and creativity. Organizations commonly use Confluence for knowledge bases, product documentation, or intranets. Jira can help with everything from software development to incident management or even HR processes, whereas Confluence is a wiki-based content management tool that allows you create and organize information collaboratively. Jira is a task management solution that allows you to track and manage issues throughout the lifecycle of each task. What is the difference between Jira and Confluence? Jira and Confluence for requirements management.Confluence and Jira for project management.How to use Jira and Confluence together.Differences between Jira and Confluence.Both Jira and Confluence are great to keep track of what you are working on, the status of them, and for your stakeholders to get an at-a-glance update.īut why should you use one over the other? Or should you use both Jira and Confluence? Let’s cover the basic differences and similarities of the tools and explain why and how your team should use them. You want to change the culture to be more agile, to use modern techniques for workflow management and project management. Jira and Confluence have probably come across your radar if you’re looking to help your company move beyond an old system like managing requests by email or passing around Word documents.
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